Support and Services

Even with the best fax and document distribution software in the industry, Open Text fully recognizes the importance of also providing our customers and partners with the highest standards of service and support. Not only to help mitigate implementation risk, accelerate operational benefits, and minimize the total cost of ownership, but to simply ensure that each and every installation runs like clockwork in meeting its communication objectives.

Our experienced Professional Services team is dedicated to providing quality services and innovative solutions that are tailored to your specific business needs. We listen to you, delve deep to truly understand both your current needs and longer term requirements,  and deliver robust best-in-class responses that leverage our advanced product platforms.

From planning and implementation to consultation and solutions development, we employ proven best practices and project methodology to ensure that you get the business results you seek in the time frame you need them-and within the strict budget you set.

Our streamlined processes are also designed to effortlessly and successfully deliver an enterprise solution with minimum disruption to your day-to-day IT operations.

The Open Text Suite of Professional Services encompasses Implementation Services, Consulting Services, and Solution Development Services covering the following Fax and Document Distribution Group products:

  • Open Text Fax Server, RightFax Edition (formerly Captaris RightFax)
  • Open Text Fax Appliance (formerly Castelle FaxPress)
  • Open Text Document Server, Alchemy Edition (formerly Captaris Alchemy)
  • Open Text Workflow Server (formerly Captaris Workflow)

Professional Services

Planning, deployment, integration and consulting for FDDG customers

Learning Services

The Fax and Document Distribution Group Learning Services team offers a variety of instructor-led and self-paced eLearning courses designed for multiple learning styles and time or travel constraints.

Knowledge Center

The KC supports administrators and developers working with Open Text technologies. It includes access to software downloads, documentation, patches, discussion forums and the Knowledge Base, which offers a growing collection of technical articles, tips, tricks and code samples to help administrators and developers learn more about Open Text software.

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