RightFax OnDemand Security

Security features of RightFax software and OpenText data centers

OpenText RightFax OnDemand provides the highest levels of privacy and data security for customers that require IT outsourcing. OpenText's data centers are equipped with state-of-the-art security and environmental safety features. Our dedicated hosted IT support team is available 24/7 to address any customer concerns and ensure redundancy. If needed, fax server failover systems are in place and operational.

RightFax OnDemand uses the same RightFax software the market has trusted for years. Built-in security features like automatic audit-logging, user permissions, encryption and password protection all work together to make RightFax the most secure document management solution on the market.

Data and Fax Number Ownership

When you choose RightFax OnDemand, we protect and manage your data, but we do not view it or take ownership of it: your data belongs to you. Our migration services will return all data at the end of your contract or upon request and delete it from the RightFax server. You can bring your own fax numbers and add or remove them at any time.

Security of the Connection

Our hosted customers connect to our data centers via a secure, individual, encrypted VPN connection, ensuring private communication and protecting your sensitive documents and data.

Security of the Data Centers

Our state-of-the-art data centers have all been thoroughly examined for structural, environmental, and physical security. We provide:

  • Security personnel
  • Video surveillance
  • Controlled H/VAC
  • Back-up generators
  • Redundant servers
  • 24/7 security and support  

Security of the Software

RightFax software is the most trusted fax and document management solution on the market. To keep your data secure, RightFax provides:

  • An automated audit log
  • Customizable user permissions
  • Optional password protection
  • Optional document encryption

Redundancy, Failover and Disaster Recovery

OpenText understands that unexpected server failures can happen. Our data centers all provide back-up servers for load balancing and redundancy. Should an outage occur, customer data is automatically and securely transferred to another OpenText data center.

Our Promise to You:  

"OT warrants that it shall establish and maintain commercially reasonable administrative, physical and technical safeguards, data security procedures and other protections against the destruction, loss, unauthorized access or alteration of Customer's Data resident on components of the hosting environment which are no less rigorous than those maintained by Supplier for its own information of a similar nature." (excerpt from our standard RightFax contract)


Contact Us

Sales
1-800-304-2727
ix@opentext.com

Support
1-800-540-7292
Support@opentext.com

 

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