Automatic routing of inbound faxes is one of the many advantages of computer-based, network faxing with Open Text Fax Appliance, FaxPress Edition. Implementing automatic fax routing is like providing everyone in the office with a virtual fax machine, at a fraction of the cost. 

With the necessary analog or digital telephone lines and equipment in place, Fax Appliance can be configured to route inbound faxes directly to groups' or individuals' fax or email boxes, shared network or archive folders, printers, or custom applications.  Rather than queuing up at the office fax machine for inbound faxes, Fax Appliance users can receive incoming faxes right at their desktops, from either a fax client interface or their email inbox.  An optional alert feature can also be configured to automatically notify users whenever a new fax arrives.

To learn more about automatic fax routing, download the following white paper: Automatic Routing of Inbound Faxes with Open Text Fax Appliance, FaxPress Edition 

Integrating Fax Appliance with your PBX

Using your corporate PBX in enabling automatic fax routing makes a lot of sense. Many PBX's and key telephone systems use Analogue Direct Inward Dialing (DID), Digital DID, or Dialed Number Identification Service (DNIS) provided by a T1 or E1 for direct dialing of the internal telephone numbers from outside phones. Unused numbers from these lines can be used for fax numbers.

Fax Appliance typically works well with PBX systems that can be programmed to translate DID or DNIS signals to DTMF tones and output a relatively common digit string. Open Text FaxPress Plus for Fax Appliance provides a customizable digit filter feature that can be configured to work with any kind of digit string. These units can be configured to support up to 7 digits for the mailbox ID.  

Open Text FaxPress for Fax Appliance can accommodate a wide variety of known digit strings, but does not offer the same flexibility with regard to digit strings provided by the FaxPress Plus server line's configurable digit filter. The FaxPress units support 3 or 4 digit mailbox IDs, rather than the FaxPress Plus server's 7-digit mailbox IDs.  

Compatible PBX Systems

Open Text Fax Appliance, FaxPress Edition supports a wide variety of PBX systems from a large number of manufacturers. Click here for a list of compatible PBX systems.