When your IT team needs a knowledgeable and experienced partner to work with them to plan and execute systems integration or solutions development projects based on Open Text products-we can help.

Our Solutions Development Services bring it all together in one seamless package. We can provide a team of business and technical solutions experts using proven best practices and project methodology  to create complete solutions that tailor Open Text products to your unique objectives and requirements.

Solutions Development Services address the entire solution development lifecycle. We provide a wide range of services from developing custom point-solution enhancements and extensions, to developing enterprise-level solutions fully-integrated with your core business ERP, CRM systems, and processes.

Regardless of whether you choose to develop your solutions using in-house resources, Open Text Professional Services or a third-party systems integrator, we can help make sure you are fully prepared for a successful project that will yield significant and sustained business value.

• Connectors and third party systems integration with Open Text Fax Server, Fax Appliance, Document Server, and Workflow Server
• Custom solution design and development
• Coaching related to effective use of product API
• Per incident or time and materials-based developer and API support
• Project management services

We also offer optional custom solutions maintenance and support as part of the solutions engagement. Technical support for custom solutions is provided by the solutions development team. Support is available during regular business hours unless other arrangements are made as part of the support agreement.

Solutions Catalog

Open Text Professional Services offer a number of packaged solutions that extend or enhance functionalities provided from standard products. The following are provided as part of the Solutions Catalog:

• DIFA (Dynamic  Indexer For Alchemy) - Enables quick and seamless indexing of all types of documents into one or more Alchemy databases. Advanced option integrates with Open Text Desktop Capture.
• RightFax Integration Accelerator - A standard yet powerful integration platform to connect your RightFax System to other document management solutions.
• Document Server (Alchemy) Database Remote Replicator - A standard solution that enables copying and moving of documents from remote Alchemy databases to centralized database. This allows data centralization for organizations with multiple remote facilities using Document Server.
• Fax Server Delegates Manager - A desktop client that supports administration of delegates on a fax server and synchronizes changes with other fax servers. Delegates Manager specifically addresses issues with managing delegates in a multi-server management scenario reducing time and labor expenses.

For More Information

Contact your Open Text Channel Partner or Open Text Sales representative to learn about other standard solutions from our Solutions Catalog.