You can engage Open Text professionals at key points in your project to provide expert assistance in product planning, implementation, solution design, and development.

Should you require expertise in deploying Open Text products in your environment-beyond what can initially be accomplished using internal resources-our Consulting Services can provide the necessary skills, product knowledge, and experience to help you achieve your specific business and technical objectives. When it comes to applying our products to solving real-world business problems, our Consulting Services are second to none.

• End user and administrator quick-start coaching
• Custom onsite or remote product training
• General product consultation
• Business process analysis and modeling with Open Text Workflow Server

Consulting Services - Standard Packages

With some of our most popular services, we are now offering standard services packages.

Fax Server Health Check, Systems Review and Infrastructure Assessment

This package performs basic health-check activities for your existing Fax Server systems. Our implementation specialists will discuss maintenance and best practice guidance with your system administrators. The package also includes a review of upgrade, migration, high availability/redundancy, and disaster recovery options with all your business stakeholders. This health check package ensures the values of your Open Text Fax Server can be maximized across your enterprise. Our experienced consultants will also assess how Open Text Fax Server can be leveraged to further reduce your total IT costs-including use of existing MFP devices and FoIP infrastructure.

Quick-Start Series: Getting Started with Alchemy

This package is designed to very quickly and effectively enable users to acquire a general working knowledge of Open Text Document Management, Alchemy Edition (formerly Captaris Alchemy). Coaching will be performed remotely via phone and Web conferencing hosted by experienced Open Text consultants (this generally requires one day).

Quick Start Series: Getting Start with Workflow

Open Text Workflow Server (formerly Captaris Workflow) provides any organization with easy, flexible, and integrated business process management solutions that result in improved productivity, increased accountability, help with compliancy, and added structure around all processes. This package is designed to very quickly and effectively enable end users to acquire a basic working knowledge of Workflow. Coaching will be performed remotely via phone and Web conferencing hosted by experienced Open Text consultants. It will generally require one and a-half days.

Alchemy Data Grabber Scripting Package

Where you need to quickly and effectively import existing application data and images into your new Alchemy system, DataGrabber provides a powerful, yet easy-to-learn macro-like language. The language allows you to extract data from a computer report and directly import that data into an Alchemy database. DataGrabber Module gives you the flexibility to choose the data to extract and describe exactly where you want that data to be placed. Our consultants and developers can assist you with the development of DataGrabber scripts, and provide coaching and guidance for creating and running DataGrabber scripts.

Discovery Series: Workflow Discovery Package

This package creates a solid foundation for implementing successful and cost-effective workflow solutions tailored to your business needs. Having the right information allows you to make better business decisions about your process improvement initiatives. Open Text Professional Services has developed a field-tested framework for quickly and accurately capturing the essential requirements for building workflow solutions. The result is a specification that promotes a clear, shared understanding of what the workflow solution must do to meet stated business objectives - and provides a sound basis for the solution design approach and cost estimation.