Professional Services

Planning, deployment, integration and consulting for FDDG customers

Implementing a business process management solution involves many moving parts. To alleviate IT burden and ensure successful timely deployment, OpenText Professional Services offers expert consultation and support for all FDDG customers from the planning process through implementation and beyond.

We are here to maximize the value of your OpenText network fax solution and facilitate deployment through a comprehensive offering of formal training, product enhancements, and standards-based IT architectures tailored to your unique business and technology needs.

The services we offer can be divided into three broad categories: Implementation, Consulting and Training, and Solutions.


  • New implementation
  • Product upgrade
  • System expansion
  • System consolidation
  • FoIP migration and systems virtualization
  • Hosted implementations/migrations (RightFax OnDemand)

Consulting and Training

  • Design/architecture consulting
  • Formal product training
  • Personalized training
  • Systems review and infrastructure assessment
  • Project planning/management support
  • Industry-specific solutions consulting (e.g., healthcare, legal, financial, manufacturing, etc.)


  • Third-party systems integrations
  • OpenText product integrations (e.g., Content Server, Metastorm, Capture Center, etc.)
  • Customization and enhanced functionality (pre-built custom solutions and extensions are also available)
  • Workflow and capture solutions

Maximize the value of your RightFax, RightFax OnDemand, Alchemy, or Fax Appliance solution with the expert support of Professional Services.


Expert planning and deployment for FDDG customers

Consulting and Training

Post-deployment consulting and training for FDDG customers


Expert solutions consulting for FDDG customers

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