On 31 October 2011, OpenText completed the acquisition of MESSAGEmanager Solutions, a global leader in messaging and communication solutions for IP and Public Switched Networks.

The complete MESSAGEmanager product line of Fax, SMS, Voice, Speech and Presence offerings are now available through OpenText.   With expertise in IP Communications along with certified and tested integrations, MESSAGEmanager Solutions is able to deliver proven, flexible and reliable messaging and communication solutions in all popular IP environments. 

MESSAGEmanager products include:

MESSAGEmanager Fax solutions integrate with any application or device via simple, flexible and field proven connectors for users, applications and multifunction devices.

With MESSAGEmanager IP Fax Server Software you can replace analog fax lines and hardware based servers with enterprise fax software that is easier to deploy and less complex to maintain than multiple fax solutions in each location. Virtualising the fax server significantly improves business continuity, reduces costs and dramatically increases throughout.

on Demand is an 'in the cloud' services version of MESSAGEmanager Fax, replacing the capital expense, hardware, software and IT costs associated with an on Premise Fax Server with simple, per-page usage pricing.

MESSAGEmanager SMS extends the reach of enterprise information systems integrating e-mail, ERP and CRM applications with SMS text messaging to provide businesses and customers with key, time critical business information as it happens. 

Information Delivery automates the delivery of business critical documents by fax and e-mail direct from ERP and CRM applications efficiently, securely and cost effectively.

MESSAGEmanager Speech Enabled Voice Response uses speech recognition, text-to-speech and audio prompts to provide telephone access to web content and services.

Speech Enabled Auto Attendant enables call routing for enterprises of any size. Automatically synchronising with Active Directory or Domino Name and Address Book, eliminates the need to manually update the database each time an employee joins, leaves or changes extension numbers.   Escalation ensures no call is left unanswered. Messages not retrieved within a specified time are automatically escalated by SMS or telephone call to the next nominated person to fulfil the task.

MESSAGEmanager Solutions provide a comprehensive set of Professional Services from the early stages of project evaluation to implementation and training in conjunction with partners and third-party consulting firms.

Technical Support Services ensure customers enjoy a prompt and accurate response to MESSAGEmanager technical issues due to local presence.

Visit www.mmanager.com for more information.